Refunds
You can see how DriveMyMac works on drivemymac.app and check the requirements (macOS 15.4 and newer, including macOS 26 and macOS 27) before you buy, so purchases are final.
When you get a refund
- DriveMyMac can’t run on your Mac. If it doesn’t work on your Mac at all and we can’t fix it, we refund you in full.
- You were charged twice, or by mistake. We refund the extra charge, whenever you notice it.
How to ask
Email support@drivemymac.app from the email address you bought with, and include your order number or license key (it is in the receipt from Dodo Payments). If something isn’t working, tell us what you see: most problems we can fix.
What happens next
- Dodo Payments, the Merchant of Record that sold you the licence, refunds the amount, including any tax, to the card or account you paid with. Banks usually take 5–10 business days to show it.
- The licence of that Mac is removed. The app locks again at its next licence check.
Right of withdrawal (EU)
DriveMyMac is digital content delivered right away. If you are a consumer in the EU, the 14-day right of withdrawal ends once you agree at checkout that delivery starts immediately. Your other statutory rights, including when the app does not work as described, are not limited by this policy.
See also Terms and the checkout terms of Dodo Payments.